Customer Service

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Learning Center

Learn how to keep your trees healthy year-round.

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General Inquiries

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FREQUENTLY ASKED QUESTIONS (FAQS)

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Where do we ship from?

TreeHelp.com ships most orders from Buffalo, NY, USA—also known as The City of Trees. Our location reflects our deep appreciation for urban forestry and tree care.

For Canadian customers, some orders are shipped from Toronto, ON, Canada to ensure faster delivery and lower shipping costs.

Are TreeHelp Products Made in the USA?

Yes, most of the products we offer, including our TreeHelp branded products, are proudly made in the USA. We are committed to providing high-quality, reliable products while supporting American manufacturing. We are also working to highlight and identify all the brands we carry that are made in the USA, so our customers can make informed choices.

Do we ship to the United States or internationally outside of USA?

Yes we ship to USA, Canada and all parts of world (some items can not be shipped outside of USA due to regulation issues)

Is your site secure for online shopping?

Absolutely! Your security is our priority. Our website is fortified with robust security measures to safeguard against the loss, misuse, and alteration of your information. Moreover, when you make orders, your financial information is transmitted in an encrypted form to our servers using Secure Sockets Layer (SSL) technology. SSL is currently the safest method for sending credit card information over the Internet. It's important to note that we do not retain any personal credit card information on our servers, ensuring your peace of mind.