Welcome to TreeHelp.com Frequently Asked Questions (FAQ)! These Common Questions and Answers are your go-to quick reference guide.

For in-depth information and details, please explore the specific sections on www.treehelp.com

Where do we ship from?

TreeHelp,com ships most of the orders from the Buffalo, NY, USA. Some orders with Canadian addresses are shipped from Toronto, ON, Canada.

Do we ship to the United States or internationally outside of USA?

Yes we ship to USA, Canada and all parts of world (some items can not be shipped outside of USA due to regulation issues)

Is your site secure for online shopping?

Absolutely! Your security is our priority. Our website is fortified with robust security measures to safeguard against the loss, misuse, and alteration of your information. Moreover, when you make orders, your financial information is transmitted in an encrypted form to our servers using Secure Sockets Layer (SSL) technology. SSL is currently the safest method for sending credit card information over the Internet. It's important to note that we do not retain any personal credit card information on our servers, ensuring your peace of mind.

Do you offer volume pricing?

Yes we offer volume pricing on fertilizers, care kits and tree seeds. If you are interested in getting whole pricing for larger order, please reach out to us at support@treehelp.com

Is your site in US dollars?

Absolutely! All our pricing is in US dollars, providing a transparent and clear shopping experience. 

Can I order online and pick up?

We don’t offer order a formal order pickup service but if you are in Buffalo, NY, we do our best to accommodate your pickup request through our warehouse. please reach out to us at support@treehelp.com for more information

How long will it take to get my order after it ships?

We're on it! Our goal is to ship orders within 2-3 business days, ensuring your items are on their way promptly. In the rare event of a delay, rest assured, you'll be the first to know. We'll keep you informed via email, providing timely updates, especially if we're awaiting new stock at our warehouse.

How do I track my order?

Stay in the loop! Once your order is packed and hits the road, you'll receive a confirmation email equipped with all the tracking information you need. Keep an eye on your inbox, and just a heads up, check your junk folder occasionally — we wouldn't want you to miss any updates.

Do I need to be home to sign for my package?

Not to worry! To keep things convenient for you, the majority of our shipments are sent on their way without the need for a signature. Your courier will drop your package directly at your doorstep. However, for those high-value or hefty orders, we might opt for a signature to prioritize the safety and security of your delivery. Your peace of mind is our priority!

What carrier do we use to ship your order?

We trust in reliable hands! Most packages are dispatched with care using either USPS Priority Mail or UPS Standard.

Can you select a specific carrier for your package?

If you have any specific instructions for shipping, feel free to drop them in the "notes" section during the order placement.

How do you cancel or modify your order?

Life happens, and we're here to help! If you need to make changes or, unfortunately, cancel an order, reach out to us promptly at support@treehelp.com. The sooner, the better – we'll do our best to assist you.

How much is shipping?

Great news! Enjoy free shipping on all orders over $125. We're all about making it easy for you. However, for orders below the free shipping threshold, no worries! We've got flat rate shipping option at just $7.95.

Is there a minimum size order to shop online?

Not at all! Whether you're going big or keeping it small, there's no minimum size order required. Shop to your heart's content, and we're here to make it a seamless experience for you. Happy shopping!

Does TreeHelp.com deliver to Post Office Boxes?

Absolutely! We've got you covered. We use USPS Priority Mail, ensuring that your package can be delivered straight to your Post Office Box for added convenience.

What method of payment is accepted on TreeHelp.com?

We've made it easy for you! TreeHelp.com accepts all major Debit/Credit Cards, including Visa, MasterCard, Discover, and Diners Club. Plus, we're all about flexibility, so feel free to use PayPal or Shop Pay for a seamless checkout experience. Choose the method that suits you best, and let the shopping begin!

What should I do if an item is missing from my order?

Oh no! If your order arrives incomplete, don't worry. Reach out to us at support@treehelp.com, and we'll get things sorted out for you. Your satisfaction is our priority.

What should I do if an item in my order is damaged?

Our sincere apologies if your order arrives damaged. We understand the frustration. Please get in touch with us at support@treehelp.com so we can make things right and correct the damage. We're here to ensure you have a positive shopping experience.

What is your return policy?

We are very confident that you will be satisfied with your purchase. If you are not entirely happy with your order, however, our return policy is simple. Product may be returned within 30 days. Please return product in its original condition and in its original packaging to us to receive a full refund of the product cost. The shipping fee is non-refundable. *Please note: Due to their perishable nature, all seed sales are final.

I got charged from you but I have not ordered anything from you?

Our fraud department has identified that a fake company working under name of “TreeHelps.com” is charging people without their consent. Best way is to resolve this with your financial institution. Go ahead and file a chargeback claim. When you get charged from us, you will see this description on your finance statement “SP TREEHELP.COM”.

Please know that Treehelps.com is not affiliated with us in any way. We are TreeHelp.com, (please note there is no “s” in our name) and we have no relationship or any connection with this organization.